Informativa sui rimborsi

Returns, Cancellations & Exchanges (Customer-Initiated)

We do not accept returns, cancellations, or exchanges due to customer preference.

Please note that for international orders, size exchanges are not available.
Thank you for your understanding.

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Refunds for Defective Items

We will issue a refund under the following conditions:

Conditions

In case of defective items
If you receive a defective item (e.g., stains, initial damage), please contact us within 3 days of delivery via our inquiry form, email, or phone.

After confirmation, we will arrange a replacement.

• Shipping costs for exchanges will be covered by our store.
• If the same item is out of stock, we will issue a full refund.
• The refund will be transferred to your designated bank account.
• Bank transfer fees will also be covered by our store.

Please note:
Returns are only accepted for items that are unused and still have all original tags attached.

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Eligible Period

Within 3 days after delivery

Refund Amount

Full product price

Return Shipping Fee

Covered by our store

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Exchanges for Defective Items

We will exchange items under the following conditions:

Conditions

In case of defective items
If you receive a defective item (e.g., stains, initial damage), please contact us within 3 days of delivery via our inquiry form, email, or phone.

After confirmation, we will arrange an exchange.

• Shipping costs for exchanges will be covered by our store.
• If the same item is unavailable, we will issue a refund instead.
• The refund will be transferred to your designated bank account.
• Bank transfer fees will also be covered by our store.

Please note:
Exchanges are only accepted for items that are unused and still have all original tags attached.

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Eligible Period

Within 3 days after delivery

Return Shipping Fee

Covered by our store

Reshipping Fee

Covered by our store

Notes

In some cases, we may not be able to provide a replacement (e.g., item out of stock).
In such cases, a refund will be issued instead.

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Contact Information for Cancellations / Refunds / Exchanges

Phone Number
+81-78-735-0820

Inquiry Form
Please contact us via the “Contact Shop” button in your purchase history.

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Return Address

Postal Code
654-0011

Address
3-4-1 Maeikecho, Suma-ku, Kobe, Hyogo, Japan
Viva Town 1F

Phone
+81-78-735-0820

FAX
+81-78-735-0820

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Important Notes

Please note that items are also sold in our physical store and on other online platforms.
In rare cases, an item may sell out before your order is processed.
If this occurs, we may have to cancel your order.
We appreciate your understanding.

＜お客様都合による返品・キャンセル・交換について＞
お客様のご都合による返品・キャンセル・交換は、原則としてお受けしておりません。
また、海外発送商品につきましては【サイズ交換不可】となります。予めご了承ください。

＜商品等の不具合による交換＞

以下の条件にあてはまる場合、商品等を交換いたします。

対応条件
＜不良品の場合＞
万が一、汚れや初期傷などの不良がございました場合は、
商品到着後【3日以内】に、お問い合わせフォーム・メール・またはお電話にてご連絡ください。
確認後、交換対応をさせていただきます。
なお、交換時にかかる送料は当店が負担いたします。

同一商品の在庫がない場合は、返金対応とさせていただきます。
お客様ご指定の銀行口座へ商品代金をお振込みいたします。
その際の振込手数料も当店が負担いたします。

※タグ・下げ札等が付いた【未使用の状態】に限り、対応させていただきます。

対応可能期間
商品到着後3日以内にご連絡をいただいた場合

返品送料
店舗負担

再送料
店舗負担

備考
同一商品の手配が不可能など交換に応じることができない場合がございます。その際は返金対応となります。